WME continue ‘Guru week’ with Ulrich’s insight into how we should celebrate HR more with Ulrich’s chosen excerpt from ‘Victory Through Organization’.
Have HR professionals improved their competencies over the last 30 years?
This is an important question because we hear continued laments about incompetence of HR professionals. In addition, HR professionals tend to be hyper self-critical and self-obsessed.
After hearing ongoing critiques of the lack of progress of HR professionals, we can finally provide empirical evidence on the evolution of HR competencies. For 30 years, and over 7 rounds, we have collected data on the competencies of HR professionals. Each of the seven rounds represents a cross section of the HR profession and the status of HR competencies. These results are reported in Table 1.
This table offers many insights on the evolution of how to be an effective HR professionals.
- Each of the seven rounds are independent, in that they represent a cross section of HR professionals (HR Participants) who rate themselves on competencies and Associate raters who rate them. The seven rounds of data collection include a total of over 90,000 total respondents.
- In the research, we had between 120 and 140 specific competencies (knowledge, skill, and ability) of HR professionals. In each round we changed about 30 to 40% of these individual competence items. The new specific competencies were identified with research partners (leading HR associations) from around the world. To see patterns, we performed factor analysis to organize these items into competence domains.
- Over the 7 rounds, the factor analyses showed an increase in the complexity of HR competencies. In 1987, we found three domains: business knowledge, HR delivery, and management of change. In 1992, we found 4 domains, then 5 domains in 1997, then ultimately 9 domains in 2016. Being a competent HR professional has become increasingly complex, with some of the recent competencies (analytics designer and interpreter; technology and social media integrator) reflecting how HR competencies reflect general business trends. Competencies for HR professionals have evolved with changing business conditions.
- In the table, we report the mean scores on the domains in each round for all the respondents (HR Participants and Associate Raters). The pattern is very clear for all competence domains: HR professionals have dramatically improved over the last 30 years as shown by these score differences between 1987 and 2016
a) Business: 13 – 3.17 = .96
b) HR delivery: 4.02 – 3.33 = .69
c) Change: 01-3.65 = .37
d) Personal proficiency (1992): 33-3.78 = .55
These are dramatic improvements in the overall competence for HR professionals. If a company had this kind of leap in employee engagement scores, they would be overjoyed!
- Why do HR professionals not recognize this progress? While these improvement result are notable, we consistently see more negative than positive reviews of HR. Why?
a) HR professionals are notoriously self critical. In each round of the data, we compared the HR Participants (self report) to Associate Participants (other raters). In every round and on every HR competence domain, HR participants rated themselves lower than their HR and non-Associates rated them. For example, in the 2016 (round 7) data, the data show that HR professionals rate themselves lower than others rate them. In Table 2, HR professionals self score (column 2) is lower than HR Associate ratings which is lower than non-HR Associate ratings. HR professionals tend to be harsh on themselves, perhaps having an inevitable identity crisis. This self criticism shows up in essays on the HR profession, often bemoaning what is wrong with HR efforts … in performance appraisal, HR governance, business partner models, and so forth. Maybe it is time to build on HR strengths and successes while creating a better future.
b) HR professionals tend to tend to rely on their unique experiences. Obviously some HR professionals are not as effective as others, but those who experience these less effective HR professionals tend to generalise to the entire profession rather than recognising that each experience may be unique. In addition, many of the books written about and presentations on HR fail to recognize the extensive work and studies of HR that have gone on before. An HR professional wants to write about or present his/her experience without recognizing the work others have done. Ignoring previous work makes it difficult to make and recognise progress. This self reliance and lack of building on other insights may keep the profession from moving ahead.
Conclusion: Are we there yet?
Maybe it is time for the HR profession to recognise and appreciate progress that has been made. While individual experiences may differ, our data clearly shows that HR professionals have become more competent over the last 30 years. Instead of bemoaning what HR professionals lack, maybe it is time to relish the progress that has been made. Do these results imply that HR “has arrived?” No, there is always more to do, but the base for moving forward is strong and getting stronger.
Article by Dave Ulrich – Speaker, Author, Professor